Frequently Asked Questions
The Fine Details
From booking and rentals to décor and event styling, here’s everything you need to know before getting started.
Event Venues
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How many guests can your venues hold?
For the All-En Event Space, We can accommodate 80 guests banquet style, 100 guests with open seating and no tables, and 50-60 guests conference or workshop style. We recommend a guest count of 64 guests for maximum comfort if needing a dance floor, and room for food, drinks, gifts, and backdrops.
What is the hourly rate?
Our hourly rate is $125 per hour (weekends) for up to 7 hours. Anything over 7 hours is considered a full day is $1500. You can access the hall 8am -12am for the full day rate.
Weekday rates are $100-$115/hr depending on event type and event needs.
You can see all of our rental rates here.
Weekday rates are $100-$115/hr depending on event type and event needs.
You can see all of our rental rates here.
What is the deposit?
The deposit for all rentals 7 hours or less is $150. The deposit for full day rentals is $300. Deposits are required to hold your date and are held for incidentals. Deposits are returned within 3-5 business days after your event if there is no breach of contract.
If you book a decor package, there is a 50% retainer of your full decor package balance due at booking of your package. The retainer goes towards your decor package balance and is not refundable.
If you book a decor package, there is a 50% retainer of your full decor package balance due at booking of your package. The retainer goes towards your decor package balance and is not refundable.
What is included in the rental?
Tables and chairs for up to 64 guests are included as well as black polyester table linens (optional). Additional tables and chairs can be rented.
Can I come early and set up?
You are welcome to purchase up to 2 hours of set up time at $75/ hr. Anything over 2 hours must be booked in your party hours. Please note set up hours are not party/event hours. The ALL-EN Event staff may be on site during set up hours tending to the venue and client needs.
What is your food and alcohol policy?
You are welcome to bring your own food and drinks for private events as long as you are not selling food or alcohol, or selling tickets to your event.
Do you offer decor options?
Yes, we can customize a package for your needs. Just let us know what you are looking for. You can learn more and inquire about decor packages here.
Prop & Decor Rentals
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Do you require a deposit?
Yes, your items are not reserved until a 35% deposit is received.
What is the minimum advance time needed for bookings?
We require a 2-day notice.
What payments do you accept?
Credit Cards, Debit Cards, and Bank ACH (5 Days Prior to event). Cash is accepted for in-person rentals at the warehouse ONLY.
Can we pickup the items from your Warehouse?
Yes, you may pick up items (details below).
Warehouse Pickup Details:
Warehouse Pickup for Rental items can be picked up:
Monday,Tuesday,Wednesday,Friday 8AM-6PM
Thursday 8AM-8PM
Saturday 8AM-2PM
We are closed on Sundays.
**Customers who schedule pickup rentals for Sunday will have to pick up that Saturday and return that Monday* (No Extra Charge).
**Customers who schedule delivery rentals for Sunday are able to get those items delivered on Sunday but understand that the items won't get picked up by us until that Monday** (No Extra Charge).
We are closed on all Federal Holidays, including those that fall on Saturdays. Therefore scheduled rentals will need to be picked up the business day prior.
Warehouse Pickup Details:
Warehouse Pickup for Rental items can be picked up:
Monday,Tuesday,Wednesday,Friday 8AM-6PM
Thursday 8AM-8PM
Saturday 8AM-2PM
We are closed on Sundays.
**Customers who schedule pickup rentals for Sunday will have to pick up that Saturday and return that Monday* (No Extra Charge).
**Customers who schedule delivery rentals for Sunday are able to get those items delivered on Sunday but understand that the items won't get picked up by us until that Monday** (No Extra Charge).
We are closed on all Federal Holidays, including those that fall on Saturdays. Therefore scheduled rentals will need to be picked up the business day prior.
What is the Damage Waiver?
You are liable for the replacement cost of damaged or lost items. A Damage Waiver is available to protect you from damage due to Accidental Breakage. Damage waiver does not cover loss or negligence. The Damage Waiver is an additional fee of 7 percent of your total rental order. You (the customer) are responsible for returning rental items in the same condition in which they were received, except for ordinary wear and tear.
What does the Damage Waiver Cover?
The Damage Waiver waives you of liability for rented items that are returned damaged due to an accident. You must return all broken or damaged items and other such evidence that we may reasonably require. The Damage Waiver must be accepted prior to taking possession of the rented items.
What is NOT covered by the Damage Waiver?
Coverage for damage due to neglect, abuse, or misuse.
Specific circumstances NOT covered by the damage waiver:
Any type of loss of rented items or accessory equipment (hardware, screws, clips, etc.)
Overloading or exceeding the rated capacity of equipment.
Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse.
Damage caused while transporting in an improper manner (insufficiently secured, open tailgates, on top of vehicles, stacked too high in pickup truck beds, etc)
Specific circumstances NOT covered by the damage waiver:
Any type of loss of rented items or accessory equipment (hardware, screws, clips, etc.)
Overloading or exceeding the rated capacity of equipment.
Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse.
Damage caused while transporting in an improper manner (insufficiently secured, open tailgates, on top of vehicles, stacked too high in pickup truck beds, etc)
Do I have to pay for each day I have the rentals?
Your rental items are only reserved for the day of your event. Our rental prices cover from the day All-En Events schedules delivery until the day we are able to return for pickup. That time is covered by the advertised rental price. However, All-En Events reserves the right to pick up the rental items anytime after the event is complete.
Does All-En Events provide Delivery Service?
Yes, All-En Events provides Delivery Services. The delivery fee is based on the estimated mileage between our warehouse zipcode and the location of your event’s zipcode. We use a tiered system.
What happens if I am considered Tax Exempt?
We will manually adjust the pricing in our backend once we have received and verified the information sent to info@thealleneventspace.com
What if we need to cancel?
We understand if you need to cancel a rental. However, Cancellations made at any time will result in the forfeiture of the 35% deposit. The remaining balance is no longer due as long as the items have not been picked up. If the customer fails to pick up items but payment has been made, they also forfeit the payments.
What areas does All-En Events deliver to?
We deliver within a 400-mile radius from our warehouse. If you do not see the city your rental will be delivered to, reach out to us at info@thealleneventspace.com
May we see a copy of your contract?
Yes. Once you place your order online, the contract will appear for your signature prior to payment.
Do you offer setup and breakdown services?
We offer setup and breakdown services for a fee, determined by the type of item rented.
Where will the delivery items be delivered to?
Items delivered by All-En Events can be placed at the door or within 100 feet of the event space. Additional fees may apply for placements beyond 100 feet, deliveries involving stairs, or locations requiring elevator access. Any applicable charges will be added to your remaining balance. Please include a description of the delivery path and venue access details when checking out, if any of these conditions apply.
